POSITION: IT Specialist

QUALIFICATIONS:

• Proven experience with enterprise networking, including configuring and troubleshooting switches, patch panels, and wireless 802.11ax networks.
• Hands-on experience with Active Directory administration, user management, and troubleshooting in an enterprise environment.
• Strong customer service skills, with experience providing direct technical support to end users and resolving complex IT issues.
• Demonstrated ability to troubleshoot a wide range of IT problems and find solutions quickly and effectively.
• Evidence of continued growth and development in the IT field, including certifications or additional training.
• Knowledge of hardware, software, and networking principles in a business or industrial setting.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• prioritize tasks and manage multiple issues simultaneously in a fast-paced environment.

EDUCATION & EXPERIENCE:

• Certifications such as CompTIA A+, Network+, or Cisco CCNA are a plus.
• Experience working in a manufacturing or plant-floor environment is a plus.

ESSENTIAL FUNCTIONS:

• Act as the primary point of contact for all IT issues, providing timely and effective resolutions to problems reported by users on the plant floor.
• Troubleshoot and resolve issues related to enterprise networking, including switches, patch panels, wireless 802.11ax, and VLANs.
• Administer and troubleshoot within an enterprise environment, particularly related to Active Directory (AD), user account management, and permissions.
• Provide support for end-user computing devices, including desk setups, relocations, and ensuring proper installation and configuration of hardware/software.
• Effectively route and escalate support tickets when necessary, ensuring issues are addressed in a timely manner and within established service level agreements (SLAs).
• Ensure the smooth operation of IT systems and networks, including maintaining uptime and ensuring optimal performance.
• Continuously improve personal knowledge and skills, staying up-to-date with the latest technologies and industry trends to contribute to continuous organizational growth and development.
• Provide excellent customer service, demonstrating patience, effective communication, and problem-solving skills when interacting with end users.
• Assist with other IT-related tasks and projects as needed.
• Other duties as assigned.

WORKING CONDITIONS:

• Works in an office or meeting room setting.
• Ability to frequently sit, stand, walk, stoop, kneel, crouch, and crawl.
• Uses appropriate safety equipment and follows safety policies, practices and procedures.
• May attend meetings or performs duties outside normal office hours.
• May occasionally lift and carry items weighing up to 25 pounds.
• Ability to frequently talk, hear, and smell
• Ability to frequently reach with hands and arms; use hands to finger, handle or feel objects, tools, or controls
• Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

PAY RANGE:

$26.00 - $30.00/hour subject to all required taxes and withholdings.

BENEFITS:

• Excellent benefits including employer paid medical, dental and vision insurance for all employees.
• Annual bonus
• 9 Paid holidays, generously paid time off.
• 401K with matching
• Employer paid life Insurance
• Voluntary Life Insurance, FSA
• Medical/Wellness Plan
• Employee Discounts

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude any other reasonably related duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Hempler's is an equal opportunity employer (minorities/females/disabled/veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.